What is your turnaround time?

• Typical turnaround time is 7-15 business days. Turnaround time is only an estimate, is not guaranteed and starts when your deposit is paid for AND we have all information to complete your job. If you have a deadline for your order, you must let us know when placing your order (a rush fee may apply). Any circumstances out of TPD control such as pandemic closures, weather delays, shipping errors by the supplier, etc. may also require more time and are not factored into the initial turnaround time estimate.

How should I save my artwork file?

• Preferred file types are .EPS, .AI, .CDR, .PDF, or PSD (300dpi, with layers). Design should be sized to print.

Do you have a minimum?

• We do! All new embroidery jobs have a minimum of 24 pieces, reorders are 12 pieces. Screen printing jobs have a minimum of 48 pieces, reorders are 24 pieces. For marketing materials, it depends on the items.

Can I mix and match shirt & ink colors to meet the minimum?

• Yes! Different color shirts are ok as long as ink colors & shirt design are the same. If there is a change in ink colors additional fees may apply.

What brands do you carry?

• TPD has access to many types of brands. A few of the common ones are NEXT LEVEL, GILDAN, BELLA+CANVAS, PORT AUTHORITY, RICHARDSON and many more. Looking for a certain brand? Email us and we can send you a link to all the options we can get you.

Can I get a sample?

• On our embroidery items yes, we can get you a sample for a minimal fee. All other items we can send you a digital proof.

Do I have to pay first?

• We ask that you pay a 50% deposit before we can start on your job. ALL jobs must be paid in full by the time of pickup of your items unless terms are setup prior to start of project.

What are my payment options?

• Preferred payment would be through our online QuickBooks link, this will be emailed once the order is placed and invoiced. Other acceptable payment methods include check, cash, or all major credit cards,